1. What is sleepstation?

    Sleepstation is a 7 week online therapy course for insomnia which is clinically proven to be as effective as face to face treatment. The online therapy course is tailored to each individual patient and helps patients fall asleep faster and stay asleep during the night.

    The course was co-designed by Dr Kirstie Anderson. Dr Anderson saw a need for an online programme as she was receiving a high level of referrals for her NHS sleep clinic. As one of the few consultant neurologists to specialise in sleep, she works within one of the country's largest sleep clinics where people with every type of sleep disturbance are seen and successfully treated including those with severe insomnia. She has published papers on a range of sleep disorders and delivers lectures on every aspect of sleep.

  2. How can I change my password?

    Log into your sleepstation account and click on the "My profile" link. This will take you to a "change password" form. Complete the form and save.

  3. I've forgotten my password - how do I log in?

    If you have forgotten your password you will need to reset your password via the password reset link on the sign in page. You will receive an email with details of how to reset your password.

  4. How long will it take before I start to feel better?

    Most people start to see results after 2-3 weeks of treatment. Some do not need to complete the full 8 weeks of the course. However, some people (in particular those who have very severe insomnia) make slower progress and it can take 8-12 weeks before they feel significantly better.

    Everyone is different and it's important that you take the time that you need to ensure that you get the full benefit of the course. Our support team will provide ongoing support via the support messaging system to ensure that you get the best out of your therapy.

    If you’re still not feeling better by the end of the course, we will provide advice and guidance about how to move forward alone. Or, if you feel that you still need our support, you can take our extended course of treatment.

  5. What's the success rate of sleepstation?

    Over 90% of people who try Sleepstation get better in some way, and over 80% of patients are sleeping normally after Sleepstation..

    This type of treatment is very successful when the course is followed as directed and those patients who follow the instructions closely can achieve amazing results, as you can see from our patient stories.

  6. Do you provide personalised support?

    Yes, our sleep team are here to answer any questions which you have about Sleepstation and to provide support along the way. Please feel free to contact us at any time.

    Your therapy sessions are also personalised. These are delivered by video and you can access them via your dashboard. If you have any questions about your weekly therapy sessions just let us know - we’ll be happy to help.

    Unfortunately we cannot offer any medical advice beyond that which is covered by this course. In particular, we cannot offer advice regarding your medication. But, we can signpost you to a medical professional who will be able to provide support.

  7. Can I keep taking sleeping pills during the therapy course?

    Yes, the course is still effective for those taking sleeping pills. It’s very useful for us to know if you are taking sleeping pills or not. You can add this information in your sleep diary.

    We recommend that you aim to keep medication stable during the course of therapy if possible, so long as your doctor is in agreement. As, if people abruptly stop sleeping pills then they can have a short period of rebound insomnia.

    The course can also be very effective if combined with a plan to come off sleeping pills. If you wish to change or alter your sleeping pills then we would recommend that you consult your doctor to discuss this. Do let us know what you decide.

  8. Why can't I see the videos?

    Sleepstation delivers interactive mixed media content via the internet, and to experience sleepstation at it's best you should ensure that your software is up to date.

    If you're having problems viewing a website or elements of a website (such as the videos on the sleepstation website) it is important that you check that your browser is up to date as a first port of call. It's important to keep your browser up to date to ensure enhanced security and performance across the internet.

    The majority of problems which people have due to out of date browsers. Our system is designed to be compatible with Internet Explorer 10 and up and the latest version of all other browsers (e.g safari, chrome, firefox, opera etc).

    You can find out what browser you are using here - What browser am I using?

    If you're not running the latest version an update may solve your problem.

    It’s not my browser
    If you're having trouble with video, and your browser is up to date, then the problem may be with your version of flash. You can check if you have the latest version here - What version of flash do I have?

    If all of your software is up to date and you're still having problems then please contact us by email at technical@sleepstation.org.uk to let us know the problems you're having. Ideally we'd like you to take a screenshot and attach that to the email.

    If you're not sure how to do take a screenshot you can find out here - How do I take a screenshot?

    In your email please give us as much detail as you can about the problem you are having and let us know which browser (including which version) you are using as well as the device you are using (PC, Macbook, iPhone, iPad, other tablet device).

  9. Will I get to see the someone in person?

    No, Sleepstation is an online course and it doesn't require face to face interaction. Sleepstation has been clinically proven to be as effective as face to face treatment; there are no waiting lists and many people find it much more convenient than attending a clinic. However, there are some people who prefer to go through the course in a clinic environment.

    If you do want to see someone face to face then please let us know by emailing info@sleepstation.org.uk and we can provide details of relevant sleep services in your area.

  10. Do I need a Paypal account to pay for sleepstation?

    No, you can also pay by card.

  11. My jetlag is getting worse - is there anything I can do?

    Jetlag gets a little tougher for all of us as we get older but within working life we re-adjust our body clock by about an hour a day. So if there is a 6 hour time difference then it will take 6 days to move into the new time zone. Travelling eastwards tends to be tougher than travelling westwards.

    General rules are to avoid alcohol on the plane and if you are away for more than a week then probably the simplest non-drug option is to stay up where possible the first day you arrive and try and avoid getting into bed too early. Get plenty of sunlight the next day and head into bed at the arrival destination time the next day.

    The NHS Choices website lists a number of tips for beating jetlag which you may find useful - How to beat jetlag

  12. How do I know that this treatment will work?

    When people follow the course as directed, over 80% get significantly better as a result. Our threshold for “significant improvement” is a positive change in sleep efficiency of more than 20%. This is usually accompanied by an increase in total sleep time, and a reduction in anxiety around sleep.

    Over 90% of people who have tried sleepstation get better in some way. They may have an increase in their sleep efficiency scores of 10%-15% for example . This isn't considered a clinically significant change but it can make a real difference to how those people feel about their sleep, particularly for those who didn't have far to go when they started - those with only mild insomnia.

    This type of treatment is very successful when the course is followed as directed and those people who follow the instructions closely can achieve amazing results, as you can see from the feedback on our website and in the NHS Health Apps Library.

  13. How much does Sleepstation cost?

    There is a charge of £25 for the assessment and then a further £120 to access the full 7 week course of treatment. In some areas, Sleepstation is available free of charge via the NHS. If you would like to find out if you can access Sleepstation via the NHS then please send an email to nhs@sleepstation.org.uk providing your postcode and GP practice name.

  14. How do I register as an NHS patient?

    In some areas, Sleepstation is available free of charge via the NHS. If you would like to find out if you can access Sleepstation via the NHS then please send an email to nhs@sleepstation.org.uk providing your postcode and GP practice name.

    If you've already been referred and have a referral code you can start the treatment straightaway by visiting the NHS page. If you aren't sure what to do please call us on 0333 800 9404.

  15. I have a referral code, what do I do now?

    You can sign up for an NHS account by visiting the NHS page and following the instructions. You will be asked to enter your referral code. You will also be asked for your NHS number, you can normally find this on a letter from your doctor, GP or hospital. If you can't find it now, don't worry - you can add it later.

  16. What evidence is there that this treatment works?

    Sleepstation is an online cognitive behavioural therapy (CBT) for insomnia. This type of CBT is commonly referred to as CBTi. CBTi is a psychological treatment. There is very strong evidence for using psychological treatments in insomnia. This type of treatment has been proven to be effective both in the short-term and in the long-term. This type of treatment is effective for both men and women of all ages. It can effectively treat insomnia that has been present for a short time, or lasted for many years. It’ s also been proven to be effective in treating poor sleep and insomnia associated with medical or psychological conditions. So, it’ s very powerful and that’ s why we’ ve chosen to use it as the foundation for Sleepstation.

    So, we know that CBT is very effective. But, it requires a great deal of commitment –it’ s not easy. The approach directly addresses your thoughts, beliefs and behaviours around sleep. There is a tendency for people with poor sleep to over-focus on their sleep. They often tell us that they can’ t switch off, or have worried thoughts running through their mind – what we call “racing thoughts”. How we think and feel affects our sleep, and through this programme we will explore some tips and techniques which have been clinically proven to help people fall asleep faster and stay asleep longer. We’ ll help you to understand any bad habits that might be affecting your sleep, and to change those, or replace them with more positive habits and routines.

    Sleepstation is the online version of the CBT which Dr Kirstie Anderson delivers in her specialist sleep clinic. She has seen and successfully treated thousands of patients with sleep problems and actively researches new techniques to treat sleep problems.All of the components of this online course have been tested to ensure that they are effective. In the most recent study that over 81% of patients studied saw significant improvement in their sleep as a direct result of this programme. If you are committed to overcoming your insomnia, and follow the plan that we create for you, we are confident that you can improve your sleep. In addition to our own reviews and research into the effectiveness of this treatment, there are many scientific reviews which outline how effective CBTi is. This method of treatment is endorsed by the NHS and recommended by NICE in the UK and NIH in the US

  17. What do I do if I have a complaint?

    You can contact us either via a support message, or by emailing support@sleepstation.org.uk

    We will respond (electronically) to the complaint within 72 hours of receiving it.
    We will offer to call you to discuss the complaint. We will attempt to contact you a minimum of 3 times verbally.

    All complaints will be recorded.

  18. Why have I been discharged?

    Patients are discharged automatically in the following instances after 21 days::

    - Haven't added a sleep diary in the last 3 weeks
    - Completed therapy over a week ago